Help + FAQ

General:

What are your hours of operation?
Our customer service hours are 9:00 am to 5:00 pm Eastern Time. You may reach customer service at 614-328-9859.

Where is your company located?
6540 Singletree Drive, Columbus, OH 43229, but we serve customers nationwide daily. We can ground ship to most locations in the US within three days.

Products/Ordering:

What types of products do you print?
We print almost anything on paper, including posters, postcards, brochures, booklets, business cards, catalogs, presentation folders, labels, and many other items.

How can I pay for my order?

Check out video instructions on how to pay your order here: https://youtu.be/lU55t3eMEhY

Can I place my order and have my graphic designer upload files separately?

You can place an order and have your graphic designer upload files later. Easy upload instructions are provided with each order.

Can I track my order history online or check on the status of an open order?
Yes, each user at your company who places orders can view their order history. Click on a job to see its current status.

What if I want to order more than one version at the same time?
This is easily handled. Just provide the artwork or the information, and we will build your order. We can take a spreadsheet with data for thousands of employees and generate the order effortlessly.

What if I need my order shipped to more than one location?
Yes, we can provide custom fulfillment services and pack different quantities to be sent to hundreds of locations. We can also insert additional components into the material we print. Contact your Advisor to setup an order for Multi-shipment.

I need my order in a few days. Can you help me?
One of our specialties is meeting deadlines that other printing companies cannot. We also have special shipping contracts and can often overnight freight for a lot less than you would normally pay. Please contact customer service for assistance with this type of order.

How long does it take to get proof?
You will receive a proof within one to three business days after we receive your art files.

File Transfer:

How do I upload my files?
After you place your order, you will be directed to a file upload page. If you are not ready to upload your files at that time, you or your graphic designer can upload your files later.

What is the largest file I can upload?
We accept files up to 1 Gig via our File Upload page. For files larger than this, please get in touch with your Advisor for special file upload instructions.